We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Darkhorse Music Store will only accept returns for credit with a return authorization number provided by our Website sales department, within the first 30 days of your purchase.
The customer is responsible for freight charges (freight charges in both directions are applicable for free shipment items). Once a return authorization is given our shipping department will contact you to arrange for pick up. Darkhorse Music Store will deduct these charges before any refund is processed.
A 25% restocking fee may be deducted before we process any refund.
Darkhorse Music Store will only process a return item if it contains of all original packaging, including but not limited to: boxes, cases, manuals, cables, warranty cards, etc.
All returns will be subject to inspection for abuse or wear in which event additional charges may be applied.
Darkhorse Music Store will not accept returns on consumable items, such as, without limitation, books, CD’s, DVD’s, software, harmonicas, reeds, strings (opened packaging), drumsticks, drum skins, clothing, stylus, media.
Darkhorse Music Store will not accept returns after 30 days.
Refunds for payments made by credit card or cheque may take up to 10 business days to be processed after receipt and inspection of goods. Paypal payments refund may require up to 10 days. There are no cash refunds.